In light of the expanding internet network and the increasing in its usage by a huge number of people from different ages and educational backgrounds, in addition to the widespread of computers. Online securities trading services (“the Service”) are witnessing a noticeable growth in terms of transaction volume, number of users and traded securities, this happened due to the increased demand on online trading instead of trading using the traditional method through authorizing a broker to execute the desired transactions.

Therefore, the client who wishes to trade securities online must understand that this mechanism differs significantly and fundamentally from the traditional method. The client monitors stock prices in real-time, along with other trading information and any information provided by the United Arab Jordan Company for Investment & Financial Brokerage. After which, the client enters his buy and sell orders without needing to contact United Arab Jordan Company for Investment & Financial Brokerage and authorize it. Thus, the client must fully recognize that they are the decision-maker regarding buying or selling and are responsible for executing that decision by entering the appropriate order into the electronic trading system using the software provided by the United Arab Jordan Company for Investment & Financial Brokerage.

Before using this service the client must be aware of some technical and organizational aspects related to it, along with his full understanding that using the Internet for trading entails several risks that could lead to undesirable losses, some of these risks can be associated with the internet network itself, or the used software, or the electronic trading system, in addition to misuse of the service by the client. Therefore, the client must acknowledge that he understands and accept these risks that he may face during the online trading, and that the broker/ the United Arab Jordan Company for Investment & Financial Brokerage will not be responsible for any connection failures, disruptions, or delays during online trading. Furthermore, the broker/United Arab Jordan Company for Investment & Financial Brokerage will not be responsible for any errors in account balances resulting from such failures, disruptions, or delays.

Some of the online trading risks:

• Loss of User’s Password of the client’s account: Losing the login information of the client’s account; the username and password and/or negligence caused by the client in failing to maintain this information and/or disclose such information to others may result in various risks, including the possibility of third-party gaining access to the client’s account and misusing it.
• The Mechanism of the Online Trading Program: If the client does not thoroughly familiarize themselves with the functions of the online trading program before starting to use it, he may make mistakes that lead to undesirable losses. Therefore, the client should carefully read the user manual for the program before using it to understand all its functions well and should inquire with the broker about any unclear matters in the user guide.
• Internet Network Disruptions: Since the United Arab Jordan Company for Investment & Financial Brokerage has no control over the internet networks used to provide trading services for investors, then any disruptions occur in the network may lead to total or partial service interruption. This means the loss of connection with the entered orders into the electronic trading system, in such cases, the client should contact the broker United Arab Jordan Company for Investment & Financial Brokerage and report the issue, so that the broker can take control of the entered order based on the client orders and switch to traditional trading methods until the service is restored.
• Internet Connection Speed: Just as the United Arab Jordan Company for Investment & Financial Brokerage has no control over the internet networks, it also does not have control over the client’s connection speed, this could affect the efficiency of receiving or managing information over the internet, this will lead to delay in receiving trading information and the notifications from the trading system about the entered orders, also this could lead to delays in sending the purchasing and selling orders to the electronic trading system.
• Sudden Increase in Trading Activity: The sudden increase in trading activity or even an increase in the intensity of demand for the services provided by the United Arab Jordan Company for Investment & Financial Brokerage for its clients may result in a surge of information being transmitted through the internet, which could lead to the possibility of delaying in the arrival of information or updating the securities pricing on the software being used , as well as potentially causing interruptions or failures in service connectivity.
• Failures of the Client`s Computer: Any malfunctions that may occur in the client’s computer could reduce the chance of completing transactions or result in the inability to execute them entirely or prevent access to the internet to connect to the service, or even hinder receiving notification messages from the electronic trading system regarding the entered orders. Therefore, the client should perform regular maintenance on their computer to avoid unexpected malfunctions.
• Errors in the Prices and Information of the Trading Securities that Streams through Online Trading Program: The aforementioned failures affecting systems, software, devices and connection networks may lead to delivering incorrect information to the client. Therefore, if the client notices any errors in the prices or other trading information, they should stop using the service immediately and inform the United Arab Jordan Company for Investment & Financial Brokerage about these errors to avoid any undesirable losses.
• Third-Party Interference: One of the risks clients may face, is third-party interference on the internet network, including interception of notification messages or sending them by other fraudsters and impersonators, like those who manage to monitor internet sites, gain access, and tamper with them.
  This kind of risks also include third-party instilling applications and systems to the client’s computer such as viruses and spyware, etc.  which can disrupt or damage the connection and cause harm to the applications of the targeted computer.
  Therefore, the client should always activate protection applications which can protect the computer from such damages, in addition to Firewalls and Anti-Virus Applications and updating them regularly, these procedures could minimize the risks of third-party interference with the client’s computer systems.
• Internal modifications to the investor’s computer systems by employees and users (if the client is a legal entity).
• Negligence in handling sensitive and confidential data by individuals using the client’s computer systems or the data stored within.
• Failure to provide Firewalls, passwords, and other access monitoring mechanisms on the client’s computer, which help reduce the risks associated with using the internet for communication and executing trading
• Any Other Risks Resulting from Using the Internet: The client also acknowledges that he/she understands the security and protection technologies, and the method used for intrusions and access to internet sites and tampering with them, along with the interception and interference in the internet connection, in addition to any other risks resulting from using the internet, which are continuously increasing over time. It is important to keep updating security and protection technologies and procedures, as well as to improve internet connection and the mechanisms for executing trading transactions conducted through the internet.

Tips for the Investor Who Wishes to Use Online Trading Service

1. Therefore, the client must wait before judging whether the order has reached the electronic trading system and should not attempt to re-enter the order to avoid executing unwanted duplicate quantities for purchase or sale. The client must understand and agree that they are solely responsible for any duplication of their orders entered through the internet Online trading does not mean a direct connection to the electronic trading system in the stock
   Although the client monitors trading in securities in real-time and enters his own buy and sell orders without needing to contact a broker for authorization, the client should understand that the entered orders are sent first to the broker’s system (United Arab Jordan Co. for Investment & Financial Brokerage), to electronically verify the sufficiency of the client’s cash balance, securities balance along with other conditions. Then the entered orders are electronically directed to the trading system in the stock exchange. Therefore, the client should refrain from prematurely judging whether the order has reached the electronic trading system and should not attempt to re-enter the order, to avoid executing multiple unwanted buy and sell orders, the client has to understand and agree to be the solely responsible for any duplication of his entered orders through the internet.
2. Review the protection and confidentiality policy of the United Arab Jordan Company for Investment & Financial
3. The client should ask the United Arab Jordan Company for Investment & Financial Brokerage about how to contact them, if he has any inquiries about the service, or if he wants to report any problems and ask about procedures the company has in place for emergencies.
4. Entering orders through the internet does not mean immediate
   When the client enters a buying or selling order through the program, this does not mean a direct execution of the order, as sometimes there could be a delay in receiving the entering order by the trading system because of certain reasons mentioned earlier, including the cases of internet failure or disruption in the network delays due to the broker’s verification process before passing the order to the electronic trading system, or due to high demand for services or increased trading activity in the stock exchange. Changes in supply and demand before the order reaches the trading system may also occur, leading to the order being recorded in the under-process orders.
   Therefore, the client must recognize that the service provided by the broker is only a service to enter the buying and selling order through the internet and does not guarantee or execute these orders, and the client has to check the status of the entered orders without entering them once again.

5. Delay in updating the client’s account balances upon order
   Although the entered orders are executed, in some cases, the client’s account balances are not updated directly in sync with the execution. This is due the possibility of delay in receiving the notification message for the execution of the entered order as a result of the reasons and malfunctions mentioned earlier regarding order execution because of the aforementioned failures and disruptions. The absence of a confirmation message does not mean that the order was not executed. Therefore, the client must be patient and check his received messages and avoid attempting to re- enter orders. In the event of not receiving any messages, the client should contact the United Arab Jordan Company for Investment & Financial Brokerage to inquire about the status of entered order and to report any issues.

6. The client must adhere to the minimum technical requirements specified by United Arab Jordan Company for Investment & Financial Brokerage, regarding the connection line with the internet network and the computer used to operate the
7. In Case of Lost Password: The client should call the broker on the hotline and request to change the username (this includes disabling the current username and replacing it with a new one) after the broker verifies the identity of the calling