We appreciate your comments, suggestions, and inquiries. Kindly contact us through any of the following channels:

• Complete the below electronic complaints form.
• Mail us a letter to: Arab Jordan Investment Bank, P.O.Box 8797, Amman 11121, Jordan.
• Email us on: shakawiua@ajib.com
• Fill out the customer complaint brochure available inside the Company’s premises.
• Call the direct complaints number on +9626562441/2 Ext 6802.
• Visit our premises.

Time frame for handling a customer complaint:

• The Customer Complaint Unit will process the complaint within 15 working days and can be extended depending on the complaint's nature but should not exceed 30 working days.
• If the customer is not convinced or satisfied with the Company’s response to the complaint, the customer can resort to Arab Jordan Investment Bank (The Parent) or the Court of Law.
  

Electronic complaints form: